Staff Motivation and Health Service Delivery in Apac General Hospital, Apac District
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Date
2023
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Publisher
Lira University
Abstract
Background: The study investigates the influence of staff Motivation on health service delivery
in Apac General Hospital. This study was anchored on the Herzberg two-factor theory of motivation which
was postulated by Herzberg in 1964. It states that there are some factors in the workplace which cause job
satisfaction, while a separate set of factor cause dissatisfaction, and that all of these act independently from
each other.
Methods: The study employed a descriptive case study research design. A mixed approach combining both
quantitative and qualitative method was used in the study. The researcher collected data using a structured
questionnaire with a five-point Likert scale type that measured the responses of 105 participants for
quantitative purposes and an interview guide for qualitative purposes using key-informant interview. Data
was analyzed in terms of descriptive statistics, Pearson correlation, and linear regression using SPSS
version 20 and Abstraction analysis for qualitative data.
Results: The study found that there is a positive and significant relationship between intrinsic motivation
and health service delivery. Its provision increased health service delivery by 14.0%. The study findings
also showed a positive and significant relationship between health workers’ extrinsic motivation and health
service delivery (coefficient of 0.29 and R2 of 0.88). The study concluded that the provision of extrinsic
motivation to staff increased the rate of health service delivery by 8.8%. Additionally, the study found that
the recent salary enhancements for health workers has led to a small increase in the level of health service
delivery by only 3.4%. The regression coefficient of 0.18 revealed a weak positive correlation between
recent salary enhancements for health workers and health service delivery.
Conclusions: The researcher recommended that the government should further increase salaries for all staff
in the health sector and that the district should conduct routine supervision of health workers as they perform
their duties. Finally, hospital administrators should make payment of incentives, provide staff supervision,
provide accommodation within hospital settings, encourage teamwork and give rewards to the best
performing health workers so as to improve service delivery.
Keywords: Staff motivation, Health Service delivery, and Apac general Hospital
Description
Keywords
Staff motivation, Health Service delivery, Apac General Hospital
Citation
Ongom, E. & Obonyo, J. F. (2023) Staff Motivation and Health Service Delivery in Apac General Hospital, Apac District