Towards an Improved Framework for E-Risk Management for Digital Financial Services (DFS) in Ugandan Banks: A Case of Bank of Africa (Uganda) Limited.
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Date
2022
Authors
Journal Title
Journal ISSN
Volume Title
Publisher
JOURNAL OF INFORMATION AND ORGANIZATIONAL SCIENCES
Abstract
One of the predominant challenges facing banks in low resource countries is the
management of Digital Financial Services (DFS) risks. Many banks are making
worthwhile efforts to boost the factors that make them come on top of the challenges,
unfortunately they have fallen short. This article sought to develop an e-risk
management framework for DFS in Ugandan banks. Design Science Research
paradigm, a mono-method qualitative research method and a case study research
strategy was adopted. Questionnaires, interviews and document review were the main
data collection methods. Findings from this study indicate that banks in Uganda use a
handful of DFS business models and face a number of DFS risks including; talent for
DFS, technology, strategy, governance, product, client acquisition, crime/fraud,
regulation, and agent management among others. Notwithstanding, Ugandan banks
should carefully balance IT spend across customer expectations, improve cybersecurity
and internal process and regularly check its IT security.
Keywords: E-Risk, Digital Financial Services, Digital Risk Management, Bank Risk
Management, Information Security, Cybersecurity
Description
Keywords
E-Risk, Digital Financial Services, Digital Risk Management, Bank Risk Management, Information Security, Cybersecurity
Citation
Arim, A., & Wamema, J. (2022). Towards an Improved Framework for E-Risk Management for Digital Financial Services (DFS) in Ugandan Banks: A Case of Bank of Africa (Uganda) Limited. Journal of Information and Organizational Sciences, 46(1), 103-127.